Shipping and Returns

Returns with ease

**Due to COVID-19, we are only accepting unopened/unused products for return.** 
 
We understand that not every product might address your skin’s array of needs, and that reactions or irritations may occur. It is always our goal to help you find what’s best suited for you. We encourage you to reach out with any questions or concerns at hello@lumesydney.com.au and we will be in touch within 24 hours. 
 

Purchases made in store

**Due to COVID-19, we are only accepting unopened/unused products for return.**
 
We welcome in-store returns within 7 days of purchase. Lume will uphold a money back guarantee and we invite our customers to work with the Lume team to create an individualised self-care routine. 
Purchases made online
Shipping fees
**Shipping times may be longer due to COVID-19 related delays**
We ship domestically in Australia from our Australian website. Shipping costs are waived for domestic (AU and NZ) orders over $100. Lume offers standard shipping via Australia Post. Please note - we cannot deliver to PO boxes, locked bags or parcel lockers.
 
Fragile products
As we deliver using a third party carrier, we unfortunately cannot guarantee fragile items will be handled with perfect care. If you receive an item that is broken or severely damaged, please let us know within 48 hours and send us images of the package, along with a detailed description of its contents. Refunds, accommodations, or store credit will be considered on a case by case basis. Please do not discard the packaging and have patience as processing claims may take up to 7-10 business days.
 
Lume Sydney PTY LTD