Terms of service

1. Overview

This website is operated by Lume. By accessing or purchasing through this site, or by booking or receiving any treatment with us, you agree to the terms and conditions stated here. These Terms apply to online purchases and all in-clinic treatments and services.

ONLINE STORE TERMS

2. General Conditions

We may refuse service to anyone for any reason at any time. You agree not to reproduce, copy, sell or exploit any portion of the Service without our written permission.

3. Accuracy of Information

We aim to provide accurate, current information but are not responsible if content is incomplete or outdated. Reliance on this site is at your own risk.

4. Modifications to Products or Prices

Prices are subject to change without notice. We may modify or discontinue products at any time.

5. Products or Services

Certain products or services may have limited quantities and are subject to return or exchange only according to our Refund Policy.

6. Billing and Account Information

You agree to provide accurate purchase and account information and to keep your details updated for transactions.

7. Third-Party Tools and Links

We may use third-party tools and link to third-party websites. We are not responsible for their content or handling of personal information.

8. Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

9. Errors, Omissions, and Inaccuracies

We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information without notice.

10. Prohibited Uses

You may not use the site for unlawful or prohibited purposes.

11. Disclaimer of Warranties & Limitation of Liability

We do not guarantee uninterrupted, error-free service. To the extent permitted by Australian law, Lume is not liable for any damages arising from use of this site or products purchased here. Nothing in these Terms limits your rights under the Australian Consumer Law.

12. Indemnification

You agree to indemnify Lume for any breach of these Terms.

13. Governing Law

These Terms are governed by the laws of Australia.

14. Changes to Terms

The most current version will always be available on this page.

TREATMENT TERMS

15. Scope of These Treatment Terms

These terms apply to all treatments, consultations, and in-clinic services performed by Lume at our Paddington location or at external partner venues. By booking or attending an appointment, you agree to these terms.

16. Bookings, Rescheduling & Cancellations

Our cancellation and rescheduling policy is displayed during the online booking process and forms part of these Terms. By completing a booking, you agree to the policy as stated. Late arrivals may result in a shortened treatment; the full fee applies.

17. Health Information & Client Obligations

To ensure treatments are safe and suitable, you agree to:

  • Provide accurate and complete health information.
  • Notify us of any changes to your health, medications, pregnancy, or recent skin treatments before your appointment.
  • Ask if you are unsure whether something is relevant.

Lume is not liable for reactions or outcomes where information has been withheld or is incomplete.

18. Informed Consent

Our treatments may involve:

  • Non-invasive modalities such as manual techniques, active skincare formulations, oxygen and airflow tools, temperature-based elements, LED light, and ultrasonic exfoliation.
  • Minimally invasive techniques such as acupuncture and microneedling, performed only when clinically appropriate.
  • Active chemical exfoliation, including gentle peels.

These modalities are widely used and considered safe when performed by trained practitioners, though temporary responses such as mild redness or sensitivity may occur. Some treatments may require a separate consent form, which must be completed before the session.

By proceeding with treatment, you acknowledge that you understand the nature of the treatment and will communicate any discomfort during the session.

19. Treatment Expectations

Every client's skin and body respond uniquely. While our team applies professional judgement and care, we do not guarantee specific results or timeframes. We may modify or decline a treatment if it is not appropriate for your current condition.

20. Aftercare Responsibility

Aftercare advice is provided following treatment. You understand that outcomes may vary if this guidance is not followed. Lume is not responsible for issues arising from non-adherence.

21. Contraindications

For safety, Lume may decline or adjust a treatment if you:

  • Present with illness or infection
  • Have a skin condition or medication interaction that makes treatment unsuitable
  • Have compromised skin or recent sunburn
  • Are under the influence of alcohol or impairing substances
22. Behaviour & Personal Items

Clients are expected to behave respectfully toward staff and maintain appropriate conduct. Lume is not responsible for loss or damage to personal items.

23. Liability for In-Clinic Services

To the extent permitted by Australian law, Lume is not liable for:

  • Reactions caused by withheld or incomplete health information
  • Responses connected to not following aftercare guidance
  • Outcomes outside the scope of the treatment performed

Nothing in these Terms excludes your rights under the Australian Consumer Law.