Terms and Conditions


All prices are in $AUD and include GST. Prices and availability of any product or service are subject to change without notice. Lume Sydney is not responsible for errors in the prices or descriptions of such products or services.

Service Bookings

For no-shows or cancellations within 24 hours of any booking treatment, class, workshop or event made at Lume Sydney, you will be charged the full value of your treatment.  

Copyright and Trademark Notice

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of this Store. Copyright ©, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorised use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Credit Cards

We accept the following credit cards: Visa, MasterCard, American Express. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order and may result in us contacting you to verify your ID. Your credit card will be billed upon Check Out.


This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.

Order Acceptance

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. An order is considered accepted once your credit card payment has been approved as part of the Check Out transaction.

Other Conditions

We reserve the right to make changes to this site and these Conditions at any time.


Orders received before 12:00 PM will ship the same day. Orders received after 12:00 PM will ship the next business day. We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you here as an estimate.


Lume Sydney automatically charges and withholds GST for orders to be delivered to addresses within Australia. For orders shipped to other countries, you are solely responsible for all sales taxes or other taxes.

Gift Cards

Lume Gift Cards are subject to these Gift Card Terms & Conditions. Purchase or use of a Gift Voucher constitutes acceptance of these Terms & Conditions. Lume Sydney reserves the right to modify these Terms & Conditions at any time. Modifications will not affect your legal rights as to any previously purchased Gift Card.
Redemption, Expiration, Exchange and Fees: A Gift Card may be used in the country in which it was purchased. Gift Cards are valid for a period of three years from the date of purchase. All Gift Cards not used within that time will be cancelled without refund, credit or exchange. The Gift Card cannot be exchanged or returned for cash except as required by law. Lume Sydney cannot guarantee the availability of the service for which the Experience Gift Card was purchased. Experience Gift Cards can be exchanged or upgraded for a service other than the service for which the Gift Card was purchased. Discounts cannot be applied to a Gift Card purchase. However, discounts can be applied upon redemption of the Gift Card.
Lost, Stolen or Damaged Gift Card: In cases where a Gift Card is lost, stolen or damaged, Lume Sydney is unable to replace the Gift Card or provide a refund or credit, unless Lume Sydney is able, without unusual effort, to locate the original transaction information in its records. Lume Sydney provides no assurance that it will be able without unusual effort to locate the original transaction information pertaining to a lost, stolen or damaged Gift Card. Lume Sydney is not responsible for any loss or misuse of a gift voucher as a result of theft or fraud. All Lume Sydney Gift Cards have a unique identification number which is required at the time of redemption. Lume Sydney is not responsible for any unauthorised use of this voucher number if it has become known to another party.